Frequently asked questions & terms
How do I confirm my booking?+
A lesson is only reserved once it's paid, up to 24 hours in advance. After that deadline without payment, instructor availability is not guaranteed and the spot is automatically released.
Can I cancel? Do I get a refund?+
You can cancel up to 12 hours before the lesson. After that, 100% is charged. Services voluntarily unused are non-refundable. In cases of force majeure (24 h notice) we issue product credit for later dates.
What if the mountain closes due to weather?+
If the mountain is not fit for skiing, we refund 90% of the amount paid or issue 100% as credit for another day or time.
What if I'm late to my lesson?+
Lessons start and end at the time agreed at the front desk. If you arrive late, there is no extra time. For group lessons, please arrive 1 hour early.
Do lessons include equipment or lift passes?+
No. Lessons do not include equipment or lift passes, unless the specific product says so (e.g. Group Lesson with equipment, or the Guarantee which includes full-day equipment).
Who can take the Group Lesson or the Guarantee?+
They are exclusively for level-0 beginners (first day). The Group Lesson is for ages 13 and up.
How does the learning guarantee work?+
If after the 3-day program you can't ski down green runs and paths, we give you a 4th day of 3 hours free of charge.
Does the rental include insurance?+
Partial-breakage insurance is optional and paid per day at the rental shop. It does not cover loss, theft or total breakage.
By purchasing any of our services you accept these general terms.